Summary
- We collect only three data items for booking appointments: Name, Phone Number, and Age.
- Data is used only to manage bookings and to communicate about appointments.
- We do not use personal data for marketing, and we do not sell or share it with third parties.
- All data is automatically deleted after 90 days. You may also request deletion at any time.
1. Information We Collect
When you use Hakeem Eyon to book an appointment we may collect the following personal information:
- Name — to identify your appointment record.
- Phone Number — to confirm, remind, or communicate about your appointment.
- Age — to ensure appropriate medical guidance and services.
We do not collect sensitive data (such as health conditions, social security numbers), device location, or other information that is not required for appointment booking unless you explicitly provide it in a message or note during booking.
2. How We Use Your Information
We use the information you provide only for the following purposes:
- To create and manage appointment bookings (scheduling, confirmations, rescheduling).
- To contact you about appointment changes, confirmations, or necessary follow-ups related to the booking.
We do not use your information for marketing (email/SMS campaigns), behavioral profiling, or advertising.
3. Data Sharing and Disclosure
We do not sell, rent, or share your personal information with third parties for their own use.
We may disclose personal data only if required by law, to comply with a legal process, or to protect the rights, property, or safety of Hakeem Eyon, our users, or the public.
4. Data Retention & Deletion
Your personal data will be retained for the period necessary to provide the services and as described below:
- Automatic deletion: All stored booking data (name, phone, age) is automatically deleted 90 days after the date of collection.
- User deletion requests: You may request deletion of your data at any time and we will process that request promptly. Once deleted, data cannot be restored.
If legal obligations require longer retention for specific records, we will store only the minimum required and delete it as soon as allowable by law.
5. Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to correct inaccurate or incomplete information.
- Deletion: Request deletion of your personal information (we will delete it and remove it from active backups as soon as practical).
- Withdraw consent: Where processing is based on consent, you may withdraw it at any time for future processing.
To exercise these rights, contact us using the details in the Contact section below.
6. Data Security
We implement reasonable technical and organizational measures to protect personal data against unauthorized access, accidental loss, destruction or damage. These measures include access controls, encrypted transmissions where appropriate, and secure storage practices.
No security system is impenetrable — while we strive to protect your information, we cannot guarantee absolute security.
7. Google Play & App Store Data Safety Information
To assist with app store disclosures, here is a concise summary you may use when filling in the Data Safety / Privacy sections:
| Data Type | Collected? | Purpose | Shared with Third Parties? | Retention |
|---|---|---|---|---|
| Personal Info (Name) | Yes | Booking, identification | No | 90 days (automatic) / User-requested deletion |
| Phone Number | Yes | Appointment confirmations & communication | No | 90 days (automatic) / User-requested deletion |
| Age | Yes | Ensuring appropriate care | No | 90 days (automatic) / User-requested deletion |
| Location | No | — | — | — |
| Usage / Analytics | No | — | — | — |
When you fill the Google Play and App Store "Data Safety" forms, choose: Data used for app functionality (booking), not used for advertising or analytics, and not shared or sold. This policy text supports those declarations.
8. Children
Hakeem Eyon is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected data from a child under 13, please contact us to request deletion.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through the app or other reasonable means.
10. Contact Us
If you have questions, requests, or concerns about this privacy policy or our data practices, please contact:
- Email: info@esite-iq.com
- Support: Use the in-app "Support" or "Contact Us" feature to request data access or deletion.
When requesting deletion, please include the phone number used to book and the approximate booking date so we can locate and remove the record promptly.